Refund policy

Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused or unworn, with tags (if applicable), and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at welw48@outlook.com.

If your return is accepted, we will provide you with:

  • A return shipping label (if applicable)

  • Instructions on how and where to send your package

⚠️ Items sent back to us without first requesting a return will not be accepted.

Return address: 

Once your return request is reviewed and approved, return instructions and the return address will be provided by email. Please do not send items back without first contacting us, as unapproved returns will not be accepted.

Damages & Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Personalized or custom products

  • Personal care or beauty products

  • Perishable goods (such as food, supplements, flowers, or plants)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you have questions about a specific item, please contact us before purchasing.

Exchanges

The fastest way to receive a replacement is to return the original item. Once your return is accepted, you may place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.

Returned items must be:

  • Unused or unworn

  • In original packaging

  • Accompanied by proof of purchase

Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved.

If approved:

  • Refunds are issued to your original payment method

  • Processing time is up to 10 business days

  • Your bank or credit card provider may take additional time to post the refund

If more than 15 business days have passed since approval, please contact us at welw48@outlook.com.